Website Privacy Policy

Last updated: 6 October 2026

Daniel Lee Plastering & Rendering respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use and protect personal information when you visit https://danielleeplastering.com/, submit a website enquiry, request an estimate or subscribe to our newsletter.

It covers information collected through this website and related communications. It does not cover every aspect of how we handle information when carrying out plastering or rendering work.

1. Who is responsible for your information?

The operator of Daniel Lee Plastering & Rendering is the data controller responsible for personal information collected through this website.

For privacy enquiries or requests concerning your personal information, contact:

Email: daniel@guildfordplastering.net
Website: https://danielleeplastering.com/

2. Information we collect

Information you provide

When you complete a website form, request an estimate, email us or subscribe to our newsletter, we may collect:

  • Your name.

  • Your email address and telephone number.

  • Your property address and location.

  • Information about how you heard about us.

  • Details of your enquiry or proposed project.

  • Photographs, videos or other files you choose to upload.

  • Your newsletter subscription preferences.

  • Correspondence relating to your enquiry.

Please only upload information relevant to your project. Avoid including sensitive personal information, identifiable people or other people’s private details unless necessary and you have permission to share them.

Technical information

When you use our website, our hosting and security systems may collect information such as:

  • Your IP address.

  • Browser type and device information.

  • Dates and times of visits.

  • Pages requested and technical error information.

Where optional analytics tools are enabled, they may also collect information about how visitors use the website, subject to the applicable cookie settings and consent requirements.

3. How we use your information

We use information collected through the website to:

  • Respond to enquiries and requests for estimates.

  • Assess the project information, photographs or videos you submit.

  • Contact you about your enquiry and discuss possible work.

  • Send newsletters where you have subscribed.

  • Operate, maintain and protect the website.

  • Investigate technical problems, spam or misuse.

  • Understand website performance where analytics tools are enabled.

  • Meet applicable legal obligations.

We do not sell your personal information.

4. Our lawful bases for processing

Under the UK General Data Protection Regulation, we must have a lawful basis for using personal information.

Steps before entering into a contract: Where you request an estimate or information about engaging our services, we use relevant information to respond and take steps at your request before entering into a contract.

Legitimate interests: We may use information to answer general enquiries, maintain correspondence, administer the website and protect it from misuse. We consider whether these interests are balanced against your rights and reasonable expectations.

Consent: We rely on consent to send newsletters to subscribers and to use cookies or similar technologies where consent is required. You can withdraw your consent at any time.

Legal obligation: We may process or retain information where necessary to comply with a legal requirement.

5. Newsletter subscriptions

If you subscribe to our newsletter, we use your name and email address to send updates, advice and offers relating to our services.

Submitting an enquiry or requesting an estimate does not automatically subscribe you to marketing emails.

You can unsubscribe using the link in our emails or by contacting daniel@guildfordplastering.net.

If you unsubscribe, we may retain a limited record of your preference so that we do not send you further marketing.

6. Cookies and similar technologies

Cookies are small files stored on your device. Similar technologies may also store or access information on your device.

Our website uses a cookie consent banner to provide information about cookies and manage your preferences.

Strictly necessary cookies support essential website functions, such as security and remembering cookie choices. These do not require consent where the relevant legal exemption applies.

Optional cookies requiring consent, including advertising cookies and analytics cookies where applicable, will only be used after you agree to them. You can reject these cookies and continue using the website.

Where optional cookies are used, details of their providers, purposes and durations are available through our cookie information and settings.

You can change or withdraw your consent through the website’s cookie settings. You can also delete or block cookies through your browser, although blocking essential cookies may affect website functionality.

7. Who we share information with

Where necessary, information may be shared with service providers that support the website and related communications, including:

  • Website hosting and technical support providers.

  • Email and newsletter service providers.

  • Website form and file storage providers.

  • Website security and spam prevention providers.

  • Analytics providers, where these tools are enabled.

These providers may only process information as permitted by their role and the applicable contractual arrangements.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

8. International transfers

Some website or communication service providers may process personal information outside the UK.

Where this happens, we ensure that the transfer is covered by an appropriate legal mechanism. This may include UK adequacy regulations or approved contractual safeguards, together with any assessments required by law.

You can contact us for further information about safeguards relevant to your personal information.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Our intended retention periods for website information are:

  • Enquiries that do not result in work: Up to 12 months after the last meaningful contact.

  • Uploaded photographs and videos: Deleted when no longer needed to assess or follow up your enquiry, normally within the same 12 month period.

  • Newsletter subscription details: Until you unsubscribe or we discontinue the newsletter.

  • Marketing suppression records: For as long as necessary to respect your unsubscribe request.

  • Technical and security logs: Normally up to 12 months, unless needed for an ongoing investigation.

  • Cookie consent records: For as long as reasonably necessary to manage and demonstrate your choices.

If an enquiry results in commissioned work, relevant information may become part of our customer records and be subject to separate retention requirements.

Information may be kept longer where necessary to meet a legal obligation or resolve a dispute. Deleted information may remain in protected backups until those backups are replaced under the relevant backup schedule.

10. How we protect information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access is limited to people and service providers who need the information for an authorised purpose.

No website or electronic transmission can be guaranteed completely secure. Please avoid sending unnecessary sensitive information through website forms or uploads.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your information.

  • Request restrictions on how we use it.

  • Object to processing based on legitimate interests.

  • Receive certain information in a portable format.

  • Withdraw consent where processing relies on consent.

You have an absolute right to object to the use of your personal information for direct marketing.

To exercise your rights, email daniel@guildfordplastering.net.

We normally respond within one month. If a lawful extension is necessary because a request is complex or you have made several requests, we will explain this within the initial month.

We may request reasonable information to verify your identity. Requests are normally free of charge, although legal exceptions may apply.

12. Automated decisions

We do not use information submitted through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

13. External websites

Our website may link to external websites, including review platforms and social media services.

Those websites have their own privacy policies. Please review them before providing personal information.

14. Children’s information

Our website is intended for people seeking information about plastering and rendering services. It is not directed at children, and we do not knowingly seek to collect children’s personal information.

If you believe a child has provided personal information through the website, please contact us.

15. Complaints

If you have concerns about how we handle your website information, please contact daniel@guildfordplastering.net so that we can investigate.

You also have the right to complain to the UK Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

16. Changes to this policy

We may update this policy to reflect changes to the website, our use of information or applicable law.

The latest version will appear on this page with an updated revision date. Where required, we will bring significant changes to your attention.